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Trust Center

Document
RevivalOps_Trust_Center.pdf
Last updated: 2026-02-15

This file is a forwardable procurement summary. It excludes personal phone, home address, and public org number fields.

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Legal operator

  • Trading name: RevivalOps
  • Legal operator: MN Ventures (Sweden)
  • Public operator line: RevivalOps (operated by MN Ventures — Sweden)
  • Contact: hello@revivalops.com
  • Full legal details: Provided on invoice + signed agreement pack, or on request for procurement.

Security overview

  • Access to client data is role-limited and need-to-know.
  • Data is handled via approved tools listed on the subprocessors page.
  • Transport security is enforced by hosted providers and TLS in transit.
  • No outcome claims are made from security posture. We publish controls and response process.
  • Primary reference: security.html.

Subprocessors

We maintain a current subprocessor list with purpose and location. Any additions or changes are reflected on the public subprocessor register.

Reference: subprocessors.html

Data retention windows

  • Raw CRM exports: delete or return within 30 days after pack delivery.
  • Pack artifacts: retained up to 90 days for support, then deleted.
  • Billing records: retained as required by law.
  • Earlier deletion: available on request.

Reference: privacy.html#data-retention

DPA request path

  • DPA template is public at dpa.html before contract signature.
  • Signed DPA accompanies contracted engagements when personal data processing applies.
  • Requests and legal review can be sent to hello@revivalops.com.

Reference: dpa.html

Incident communication stance

  • We publish current operating status and major incidents on the status page.
  • In case of material disruption, affected clients are notified through agreed channels.
  • Post-incident communication focuses on facts, timeline, impact, and corrective actions.

Reference: status.html

Process commitments (non-outcome)

  • Audit delivery target: 48–72h from intake completion.
  • Pilot operating target: first response within 2h during business hours, median time-to-invoice within 60 minutes after green-light call.
  • No outcome guarantees (replies, bookings, revenue).

Evidence available on request

  • Operator identity verification for procurement and contracting.
  • Incident communication template excerpt (facts, timeline, impact, corrective actions).
  • Access model evidence (role-limited handling examples and account controls).
  • Retention/deletion closeout procedure and receipt template.
  • Public system-test receipts (headers, endpoint tests, DNT, network, and cookie checks).